Hjärtflimmerkollen – Terms

CL 11-01-10 ver 04 ENG

These terms of use apply to the purchase of the service Hjärtflimmerkollen and are concluded between Coala Solutions AB (hereinafter referred to as “Coala Solutions” and referred to as “we”, “our”,” us”) and the user of Hjärtflimmerkollen (hereinafter referred to as “you”, “you”, “your”). Read the terms carefully.

By purchasing the “Hjärtflimmerkollen” service through the website www.coalasolutions.com (the “Website”) or a reseller, you accept these terms and conditions and agree to be bound by them. If you do not agree to the terms and conditions, you cannot enter into an agreement to purchase Hjärtflimmerkollen. We also ask you to read our Privacy Policy.

For terms of use for the Coala Heart Monitor, see the terms of use of the Coala Heart Monitor.

If you have purchased Coala services or Heart Monitor from one of our resellers, your terms of purchase and any right of withdrawal are further settled in the contract entered into between you and the retailer in question.

Information about us

Company: Coala Solutions AB
Organization number: 556248-3700
Address: Östermalmstorg 1, 114 39 Stockholm, Sweden
Email: info@coalasolutions.com

Disclaimer

Use of your Coala services

Please note that the results displayed in the Coala App are intended to be seen as an indicator of your health condition, and the information should only be disclosed as informative. Coala Solutions expressly disclaims all liability for defects, and damages incurred on the individual as an effect of having used the Heart Monitor Coala and the Coala App and make no warranties (either express or implied) regarding the health information. At the slightest doubt about your health, Coala Solutions recommends that you always contact your health clinic or 112 in case of emergency.

Please note that no Coala services are applicable for the diagnosis of chest pain. In case of acute chest pain symptoms, you should contact a healthcare professional or an emergency facility.

Use of Hjärtflimmerkollen

Please note that Hjärtflimmerkollen is carried out by a contracted supplier to Coala Solutions and that Coala Solutions is not responsible for the assessment made by healthcare providers in connection with the investigation. Healthcare professionals belonging to the contracted provider who performs investigations are subject to the same laws and regulations regarding care as all other healthcare professionals in Sweden.

Hjärtflimmerkollen

On the website, you can purchase the service “Hjärtflimmerkollen”, a medical service offered under the medical responsibility of a contracted healthcare provider in collaboration with Coala Solutions as a reseller. Hjärtflimmerkollen includes an ECG examination for a limited time with a borrowed Coala Heart Monitor or a Coala Heart Monitor already in the user’s possession, during which time the measurements are analyzed by a cardiologist who will provide the user with a written assessment after analysis.

Order of Hjärtflimmerkollen

You can purchase Hjärtflimmerkollen if you are 18 years of age or older. You must also have a Swedish social security number, a smartphone, and an email account to be able to create a user account in the Coala app.

Hjärtflimmerkollen – Course of action /detailed description

Once you have completed your order for Hjärtflimmerkollen at the website, a Coala Heart Monitor will be sent on loan to your address within three (3) working days of ordering the service.

After the completed 2-week investigation, your results will be analyzed by cardiologists at the contracted health care provider who will then give you a written assessment. Finally, after the Investigation is completed and the assessment is given to you, you will be given the opportunity by the health service to purchase the loaned Coala Heart Monitor at a reduced price or to return it to Coala Solutions. Hjärtflimmerkollen is completed when you have access to the assessment from the healthcare provider.

Please note that by purchasing Hjärtflimmerkollen you are borrowing a Coala Heart Monitor to perform the service, and it must be returned to us if you do not exercise the right to purchase the loaned Coala Heart Monitor.

If you already own a Coala Heart Monitor, you can use hjärtflimmerkollen immediately at a reduced price that excludes borrowing costs and shipping for the Coala Heart Monitor.

Coala Heart Monitor

As part of Hjärtflimmerkollen, if you do not already have access to a purchased Coala Heart Monitor, you will be able to borrow a Coala Heart Monitor from Coala Solutions for a limited time.

The Coala Heart Monitor system, which includes the Coala Heart Monitor, the Coala app, and cloud-based analytics, is a medical technology-based system designed to collect, measure, analyze and present heart data via the Coala app on a smartphone.

By purchasing Hjärtflimmerkollen, information is made available to the contracted healthcare provider via the Coala Care Portal for assessment. By accepting these terms and conditions, you give the contracted supplier access to your personal data by our Privacy Policy in connection with your use of Coala Hjärtmonitor for Hjärtflimmerkollen.

Prices

Except for obvious printing errors, the prices and shipping costs stated on the Website apply. Prices and shipping costs are subject to change. All prices are quoted including VAT.

Payment

Payment for Hjärtflimmerkollen must be made using the payment methods specified by Coala Solutions on the Website or by the retailer.

Payments for Hjärtflimmerkollen will be handled according to one of the following options:

1. If you buy Hjärtflimmerkollen through a retailer, the payment of Hjärtflimmerkollen will be handled entirely through the retailer.
2. If you purchase Hjärtflimmerkollen via Coala Solutions Website, payment of Hjärtflimmerkollen will be made according to the payment method offered at the time of purchase.
3. Payment can also be made with a voucher or gift card (according to the terms of the voucher or gift card).

We reserve the right to make a prior approval and a credit check before accepting any order of Hjärtflimmerkollen via the Website.

Return of Coala Heart Monitor

After completing Hjärtflimmerkollen and receiving feedback from the healthcare provider, you must return your borrowed Coala Heart Monitor to Coala Solutions.

You will have the opportunity to keep the loaned Coala Heart Monitor by purchasing it at the price offered by Coala Solutions. If you do not purchase the loaned Coala Heart Monitor, you should return the loaned Coala Heart Monitor within one (1) week of the completed Hjärtflimmerkollen investigation.

If the loaned Coala Heart Monitor is not returned within the specified time frame, Coala Solutions reserves the right to invoice you for the loaned Coala Heart Monitor. Once the invoice has been sent to you, ownership of Coala Heart Monitor passes to you.

You can, but are not required to, use the standard form that we have developed for the exercise of the right of withdrawal and send the completed withdrawal form to us. The form is available on our website (LINK).

If you choose to exercise your right of withdrawal, the loaned Coala Heart Monitor shall be returned to us, in any way and well packaged, at the latest within 14 days from the day you notify us that you wish to exercise your right of withdrawal. You are responsible for the return costs when exercising the right of withdrawal.

If a decrease in value has occurred due to your handling of the returned Coala Heart Monitor, we have the right to make deductions/charges for the decrease in value.

Complaints

If you believe that the Hjärtflimmerkollen service contains inaccuracies or if the Coala Heart Monitor does not work according to the intended use, you can submit a complaint to us within a reasonable time after you should have noticed the error. A complaint made within two (2) months of noticing the defect is always considered to have been made in a timely manner. The complaint is made by filling in the complaint form available HERE.  Additional contact details for Coala Solutions are listed above.

We have the right to primarily try to remedy the error within a reasonable time from the time you complained. Any repairs and replacements will be done at no cost to you. If you return the loaned Coala Heart Monitor in connection with a complaint, we will investigate it and notify you by e-mail if we approve the complaint and assume responsibility to rectify the error.

Any refund after an approved complaint will be made as soon as possible and no later than 30 days from the date we received the complained Coala Heart Monitor. The payment method for the refund is the same as den du har använt vid köpet, om du inte uttryckligen har kommit överens om något annat med oss.

Withdrawal

As a consumer, you have the right to cancel your purchase (right of withdrawal) made at a distance by the Act (2005:59) on Distance Contracts and Contracts Outside Business Premises. The withdrawal period is 14 days and if you already have a Coala Heart Monitor, the withdrawal period starts to run from the day after the agreement for the Heart Fibrillation Check service was concluded. If you borrow a Coala Heart Monitor from us, the withdrawal period will instead start to run the day after you have received the loaned Coala Heart Monitor. The right of withdrawal means that you have the right to withdraw from the agreement within the withdrawal period without giving any reason, provided that the conditions for the right of withdrawal are met.

You have the right to open the packaging to examine the Coala Heart Monitor, to determine its functions and characteristics, but if a decrease in value has occurred becausee you have handled the Coala Heart Monitor to a greater extent than was necessary to establish its properties or function, you shall reimburse us for the decrease in value.

By accepting these terms and conditions, you agree (i) to the commencement of the Hjärtflimmerkollen service (which may be done within the withdrawal period); and (ii) that the right of withdrawal expires upon completion of the service, regardless of whether completion occurs within the cooling-off period.

You may be liable for a part of the service that has been partially performed and/or used until you exercise the right of withdrawal. If you exercise your right of withdrawal, you shall reimburse us for a pro-rata share of the agreed price and/or the ongoing fee for the time that the service was available before you exercised the right of withdrawal. The compensation can be calculated based on the regular price of the service in question.

You exercise your right of withdrawal by contacting us within the withdrawal period and returning the loaned Coala Heart Monitor to us without delay in accordance with the instructions provided by Coala Support. You may contact us through your account on the Website, by sending a message to info@coalasolutions.com, or by posting to the following address: Coala Solutions AB, Östermalmstorg 1, 114 29 Stockholm. You can, but are not required to, use the standard form that we have developed for the exercise of the right of withdrawal and send the completed withdrawal form to us. The form is available on our website here.

If you choose to exercise your right of withdrawal, the loaned Coala Heart Monitor shall be returned to us, in any way and well packaged, at the latest within 14 days from the day you notify us that you wish to exercise your right of withdrawal. You are responsible for the return costs when exercising the right of withdrawal.

If you exercise your right of withdrawal, we will refund what you have paid for Hjärtflimmerkollen after deduction of any compensation to which we are entitled by law as well as any depreciation, delivery costs, and other expenses. The refund will be made without undue delay within 14 days from the date we received your notification that you wish to exercise the right of withdrawal and when the return of any loaned Coala Heart Monitor has been registered or when you have proven to us that the loaned Coala Heart Monitor has been returned.

The payment method for the refund is the same as the one you have used for purchases unless you have expressly agreed otherwise with us.

Refund Policy

If you exercise your right of withdrawal (see paragraph above), we will refund what you have paid for Hjärtflimmerkollen after deduction of any compensation to which we are entitled by law as well as any depreciation, delivery costs, and other expenses. The refund will be made without undue delay within 14 days from the date we received your notification that you wish to exercise the right of withdrawal and when the return of any loaned Coala Heart Monitor has been registered or when you have proven to us that the loaned Coala Heart Monitor has been returned.

The payment method for the refund is the same as the one you have used for purchases unless you have expressly agreed otherwise with us.

Responsibility

If you are a consumer, our responsibility for the Hjärtflimmerkollen service is governed by applicable consumer legislation. Otherwise, we are only liable for the violation of these terms and conditions and an amount equal to the cost of the Hjärtflimmerkollen service unless gross negligence or willful misconduct has occurred. The restrictions do not apply to the extent that they limit your statutory rights as a consumer.

Reasons for exemption from liability

If the fulfillment of our obligations is materially blocked or prevented due to circumstances beyond our control, such as labor disputes, fire, lightning, terrorist attacks, changes in legislation, government intervention and failed or delayed subcontracting services due to the circumstances set forth herein, this shall constitute grounds for relief of liability which means that the date of validity is extended as well as relief from damages and other penalties. However, this shall not limit your rights under the Consumer Purchase Act or other consumer protection legislation.

Contact way

Notices to us should be sent to info@coalasolutions.com. Notices to you will be sent (i) to the email address or postal address you have provided to us or (ii) through postings on the Website.

Intellectual Property Rights

We own all intellectual property rights to the Website, the Coala Heart Monitor system, the Coala App, and all materials posted on the Website and the Coala Heart Monitor. These works are protected by copyright and patents, and all such rights are reserved.

You may, for your personal use, print a copy and download extracts of pages on the Website. However, you may not use any part of our copyrighted material for commercial purposes without first obtaining a license from us or our licensor.

Through the use of Hjärtflimmerkollen, you grant us an irrevocable right to quote comments about us, Coala subscriptions, the Coala App, the Coala Heart Monitor, or other connected services that you share on the internet, blog, or social media, and to use the quotes on our Webb site, on social media, and in other marketing.

Additions and amendments

We reserve the right to make changes and additions to these terms and conditions.  You are bound by the terms and conditions that were in force at the time you purchased Hjärtflimmerkollen.

Transfer of rights and obligations

You may not transfer your rights or obligations under the Hjärtflimmerkollen service without our prior written consent. However, we may transfer our rights and obligations regarding your use of Hjärtflimmerkollen at any time. This means that, for example, we have the right to assign consumer claims to third parties.

Governing Law and Dispute

These terms and conditions shall be interpreted and applied by Swedish law. If a dispute arises between Coala Solutions and you, the parties will first attempt to resolve the dispute by settlement. If the parties cannot reach an agreement, the dispute may be resolved by the National Board for Consumer Disputes (“ARN”) to the extent that the Board is competent to review the matter. You can contact ARN via ARN’s website www.arn.se or by post by sending a letter to the Swedish National Board for Consumer Complaints, Box 174, SE-101 23 Stockholm, Sweden. Otherwise, the dispute is decided by the general court.